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Privacy Policy

Last updated: November 2nd, 2026
Welcome to the Privacy Policy (“Policy”) of Foodstream Inc.
This Policy applies to Foodstream Inc.’s (“we,” “our,” or “us”) Services, including the Website, platform, and any sub-domains or mobile-optimized versions. Foodstream Inc. operates the https://foodstreamnetwork.com website (the “Website”) and provides the Services under the Foodstream brand. This Policy describes our policies regarding the collection, use, and disclosure of Personal Data about individuals when you use our Services and the choices available in connection with such Personal Data.
This Policy also applies to Personal Data collected through mobile versions of the Website, regardless of the operating system, device, or browser used.
Capitalized terms not defined in this Policy have the meaning given to them in our Terms of Service, along with our rules, guidelines, and ancillary policies, all incorporated herein by reference. You are not legally required to provide Foodstream Inc. with Personal Data; however, choosing to withhold requested information may prevent access to certain features or Services.

1. Definitions

  • You: The entity using Foodstream Inc.’s Services through an Authorized User(s), and the Authorized User(s) acting on its behalf.
  • Authorized User: An individual member of your Personnel authorized to use your account and access the Services.
  • Personnel: The officers, employees, volunteers, agents, contractors, consultants, vendors, or representatives of a party or a party’s affiliates.
  • Donor: An entity that supplies or makes rescued food available through the Services.
  • Recipient Organization: An entity that claims, receives, transports, or redistributes rescued food through the Services.
  • Services: The Website, platform, and services made available by Foodstream Inc.
  • Personal Data: Data about a living individual who can be identified from that data (either alone or combined with other information in our possession or likely to come into our possession) in context.
  • Usage Data: Data collected automatically, generated either by using the Services or from the Services infrastructure itself (for example, page visit duration).
  • User Material: Any content uploaded or provided by you, including designs, images, videos, audio, text, logos, and other media.
  • Cookies: Small files stored on your computer or mobile device.
  • Terms: Our Terms of Service, accessible at https://foodstreamnetwork.com/terms-of-service/.
The terms “collect,” “process,” “treat,” “use,” “share,” “disclose,” and “divulge” refer to Personal Data and other information collected from individuals or entities interacting with our Services.

2. Roles

Foodstream Inc. determines the purposes and means of processing Personal Data collected through the Services and acts as a controller with respect to that data. Where Foodstream Inc. processes Personal Data on behalf of another party, it acts as a processor or service provider, as applicable.

3. User Agreement & Registration

When registering for or using the Services, you may be asked to agree to this Policy by clicking an “I Agree” checkbox or analogous prompt. This action establishes a binding legal agreement between you and Foodstream Inc.
If you do not agree to these terms, do not register an account or continue using the Services. By registering or using the Services, you consent to the collection, transfer, processing, storage, and disclosure of your Personal Data as outlined in this Policy.

4. Information Collection

We collect information directly from you, automatically through your interactions with the platform, and through third-party services.

Information Collected Directly From You

This information generally relates to individuals acting in a business or organizational capacity on behalf of a Donor or Recipient Organization:
  • Contact Details: First and last name, address, state/province, ZIP/postal code, and city.
  • Business Contact Information: Job title/role, phone number, email address of Authorized Users and backup contacts, and preferred contact method.
  • Communications & Consent Records: SMS consent and opt-out logs, message and coordination records.
  • Account Credentials: Registration details and login credentials for Authorized Users.
  • User Material: Content, images, comments, and timestamps uploaded while using the platform.
  • Feedback & Inquiries: Responses to surveys, evaluations, and support requests.
Note: Non-identifying information (such as aggregated donation activity or platform analytics) that is linked to an individual will be treated as Personal Data under this Policy.

Information Collected Automatically

  • Device Information: Device type, operating system, browser type, and screen dimensions for optimization and troubleshooting.
  • Usage Data: IP address, browser type and version, pages visited, time/date stamps, time spent per page, and unique device identifiers.
  • Web Beacons & Tracking Pixels: Clear GIFs and single-pixel images used to track visits and compile statistics.
  • Log Files: Server logs, clickstream data, and Internet Tags used for performance management, market research, and platform improvements.

Third-Party Information Collection

Third parties (such as analytics providers, ad networks, device manufacturers, and mobile carriers) may automatically collect information about your activities over time and across different sites using cookies or tracking technologies. We do not control these third-party tracking mechanisms.

5. Use of Data

Foodstream Inc. uses collected data for the following purposes:
  • Providing, operating, and maintaining the Services.
  • Notifying you about platform changes and updates.
  • Enabling interactive features when you choose to use them.
  • Delivering customer support.
  • Monitoring usage, analyzing trends, and improving performance.
  • Detecting, preventing, and addressing security or technical issues.
  • Sending news, updates, or information about related services (with opt-out options available).
Note: Mobile numbers and consent records collected for the SMS Messaging Program are used strictly for operational coordination and are never used for marketing.

6. Cookies and Online Tracking Technologies

We use cookies, beacons, tags, and scripts to improve platform functionality and analyze performance. You may configure your browser to decline cookies, though certain features of the Services may not function properly as a result.

Types of Cookies Used

  • Necessary Cookies: Essential for core functionality like login sessions and security.
  • Session Cookies: Temporary cookies used to operate the platform during your visit.
  • Preference & Functional Cookies: Remember settings such as language and interface options.
  • Security Cookies: Enhance authentication and prevent fraudulent access.
  • Analytics Cookies: Gather aggregated, non-identifying data on platform usage and page visits.
  • Persistent Cookies: Stored between browser sessions to remember preferences or assist in targeting advertising.

Remarketing & Advertising Services

We may use third-party vendors for remarketing:

7. Retention of Data

Personal Data is retained only as long as necessary for the purposes set out in this Policy, to fulfill legal and audit obligations, resolve disputes, and enforce agreements.
  • SMS Records: Mobile numbers, consent logs, and message histories are kept while you remain active in the program and thereafter solely to demonstrate compliance or consent.
  • Usage Data: Retained for shorter durations for internal analytics, unless needed longer for platform security or legal compliance.

8. Disclosure of Data

We may share your data under the following circumstances:
  • Service Providers & Sub-Processors: Shared with trusted vendors (such as Twilio Inc. for SMS delivery) under strict confidentiality agreements solely to perform tasks on our behalf.
  • Operational Coordination: Facilitating pickups by sharing relevant contact information between Donors and Recipient Organizations.
  • User Material Visibility: Content submitted to public or shared areas of the platform may be viewed by other users.
  • Legal & Safety Requirements: When required by subpoena, court order, or law enforcement, or to investigate fraud, protect user safety, and defend legal rights.
  • Business Transfers: Transferred in connection with a merger, acquisition, asset sale, or bankruptcy.
  • Consent: Disclosed to any third party with your explicit authorization.

9. Data Security

We implement commercially standard administrative, technical, and physical safeguards (including encryption and firewalls) to protect your Personal Data against unauthorized access, loss, or alteration. However, no internet transmission or digital storage method is 100% secure, and absolute security cannot be guaranteed.

10. SMS Messaging Program

Mobile numbers of Authorized Users are collected solely to coordinate food rescues, claims, and logistics.
  • Opt-in Paths: Consent is collected via (i) an unchecked opt-in checkbox during sign-up; (ii) an affirmative selection on an online registration/QR form; or (iii) replying “YES” to a confirmation text following phone outreach.
  • Message Scope: Limited to operational updates (e.g., availability alerts, claim confirmations, pickup coordination, completion confirmations). No promotional or fundraising texts are sent.
  • Sharing Limitations: Numbers are never sold or shared for marketing. Numbers are shared only with our SMS vendor (Twilio Inc.) and the corresponding pickup contact (e.g., donor site manager or driver) as required to coordinate transfer.
  • Opt-Out: Text STOP at any time to unsubscribe, text HELP for support, or email support@foodstreamnetwork.com.

11. Commercial Communications

We may send optional marketing communications, surveys, or newsletters. You can opt out at any time via the unsubscribe link in the email or by updating your preferences. Transactional and system announcements (such as service maintenance or policy updates) are required and cannot be opted out of.

12. Geographic Scope & International Transfers

Our Services are intended for users in the United States (and Canada where applicable) and are not directed to individuals in the European Economic Area (EEA) or United Kingdom (UK). Data is stored and processed within the United States. Accessing the Services from outside the U.S. constitutes consent to transferring your information to the United States.

13. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or receive a portable copy of your Personal Data.

Submitting a Privacy Request

To exercise your rights, submit a written request containing:
  1. Full name, address, and email address.
  2. Verification documentation establishing your identity.
  3. A clear description of the data and action requested (including specific corrections if requesting rectification).
Requests can be submitted directly or through an authorized agent with written proof of representation. If a request is denied, appeals may be sent to privacy@foodstreamnetwork.com.

General Opt-Out Options

14. California Disclosures

  • Shine the Light (Cal. Civ. Code § 1798.83): We do not disclose personal information to third parties for their direct marketing purposes.
  • Do Not Track (DNT): Because there is no standard consensus for DNT signals, our platform does not alter its behavior in response to web browser DNT headers.

15. Links to Third-Party Sites & Payments

External Links

Our Services may contain links to external websites. We do not control and are not responsible for the privacy practices or content of third-party platforms.

Payment Processing

Payment details are handled directly by PCI-DSS compliant third-party payment gateways. We do not store credit card credentials.

16. Children’s Privacy

Our Services are strictly for users aged 18 and older. We do not knowingly collect Personal Data from minors. If you believe a minor under 18 has provided us with personal information, contact us immediately so we can remove the data. We reserve the right to request proof of age from Authorized Users.

17. Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted to this page with an updated effective date. For material updates affecting data handling practices, we will provide prominent notification on our website or directly via email where required by law.

18. Governing Language

This Policy may be translated for convenience; however, the English language version controls in all respects and governs in the event of any discrepancies or conflicting interpretations.

19. Contact Us

For questions or comments regarding this Policy:
(Note: Inquiries sent via general email or the contact form do not constitute formal legal notice.)

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